ElizaChat Help Center

  1. Sign up
  2. Sign in
  3. Account recovery
  4. Chat
  5. Provide chat feedback
  6. Restart chat
  7. Delete account

Sign up

Note that while anyone may sign up for ElizaChat, chat with Eliza is currently only available to those that have an email address associated with an organization that sponsors chat with Eliza. If you sign in with Microsoft/Google/Apple, it will use the email address associated with that account.

To create an ElizaChat account, follow these steps:

  1. Open the ElizaChat mobile app or visit ElizaChat on the web at app.elizachat.com.
  2. Select one of the following options to sign up:
  3. Choose an organization
  4. Take an initial well-being survey

Sign in with Microsoft/Google/Apple

  1. Complete the Google/Google/Apple sign in flow.
  2. Agree to the Terms of Service and Privacy Policy by checking the checkbox.
  3. Press Sign Up.
  4. Your account will be created and you will be asked to choose an organization.

Sign up with email or phone

  1. Enter your Email or Phone number. This must be unique across all users. Note that phone numbers must be capable of receiving SMS and are limited to international calling code 1 at this time.
  2. Enter a Password between 8 and 64 characters composed of uppercase and lowercase letters, numbers, and symbols. The password may not begin or end with a space.
  3. Agree to the Terms of Service and Privacy Policy by checking the checkbox.
  4. Press Sign Up. This will send a verification code to your email or phone number.
  5. On the next screen, enter your Verification Code.
  6. Press Sign Up.
  7. Your account will be created and you will be asked to choose an organization.

Choose an organization

To chat with Eliza, you must belong to a organization. Based on the email that you signed up with, you will be asked to select among organizations that offer ElizaChat. Follow these steps:

  1. Select an organization from the Organization dropdown.
  2. Press Save

Take well-being survey

Before chatting with Eliza, you will be asked to complete an initial well-being survey. Follow these steps:

  1. Answer all required questions and any optional questions.
  2. Press Submit.
  3. You will arrive at the chat screen.

Sign in

To sign in to ElizaChat, follow these steps:

  1. Open the ElizaChat mobile app or visit ElizaChat on the web at app.elizachat.com.
  2. Select one of the following options to sign in:

Sign in with Eliza

  1. Enter the Email or Phone number associated with your account.
  2. Enter your Password.
  3. Press Sign In.
  4. You will arrive at the chat screen.

Sign in with Microsoft/Google/Apple

  1. Complete the Google/Google/Apple sign in flow.
  2. You will arrive at the chat screen.

Account recovery

If you have forgotten your password and you previously registered a phone number or email address with your account, you may use your phone number or email address to change your password. Follow these steps:

  1. From the sign in screen, press Forgot password?
  2. Choose either Lookup by email or Lookup by phone to begin account recovery.
  3. Enter the phone number or email address associated with your account into Phone Number or Email Address and press Continue.
  4. You will receive a verification code to your phone number or email address. Enter that into Verification code and press Continue.
  5. Enter a Password between 8 and 64 characters composed of uppercase and lowercase letters, numbers, and symbols. The password may not begin or end with a space.
  6. Repeat your password in the Confirm password field to confirm it and press Continue.
  7. You will arrive at the Sign In screen. Sign in with your username and password.

Chat

To send a message to Eliza, follow these steps:

  1. Visit the chat screen.
  2. Enter a message at the bottom of the chat screen.
  3. Press the Send icon next to the message you entered.
  4. Eliza will respond soon.
Note that while ElizaChat provides valuable support, it is not a replacement for professional therapy. If you're in a crisis, please reach out to a licensed mental health provider.

Provide chat feedback

As Eliza's responses are in part provided by generative artificial intelligence technologies, feedback is welcome! To provide feedback, follow these steps:

  1. Visit the chat screen.
  2. Long press or right click on a response from Eliza.
  3. Add your feedback.
  4. Press the Submit button.

Restart Chat

Eliza's responses are influenced by your conversation. For convenience, if you would like to start a fresh conversation uninfluenced by any previous ones, follow these steps:

  1. Visit the profile screen, also available by pressing the Menu icon and pressing Edit Profile.
  2. Press Restart Chat.

Delete account

If you want to permanently delete you account, follow these steps:

  1. Visit the profile screen, also available by pressing the Menu icon and pressing Edit Profile.
  2. Press Delete Account.
  3. Confirm that you want to delete your account by pressing Delete Account in the confirmation popup.

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